Once we ship your order, you will receive an email with the tracking details along with the tracking number. You can easily click on the link shared which will enable you to track the parcel. In case you want to reach out to know about the order, please contact us at 0328-8744747
We have a 14 days exchange policy on the articles, if the size is incorrect or it is damaged. You will be required to submit an email with a complaint along with attaching pictures of the product you received. However, we do not offer any exchange or returns on sale articles.
Depending upon the city you reside in, the exchange of the product might take 10 working days. If you are from Islamabad, you can connect with us and visit our store in Centaurus Mall to have an easy exchange.
We are truly sorry if this is the case, because this means our stringent Quality Checking processes have failed. We will need to investigate this immediately so please get in touch with us directly through contacting us at info@charlestyrwhitt.pk or call us at 0328-8744747
Unfortunately, once the order is placed and verified we cannot add or subtract any article from it. However if you wish to order any other article, you can place the order again and we will be happy to assist you.
You can reach out to us by calling directly on our helpline number 0328-8744747 (Monday to Friday 10am till 5pm) or by emailing us at info@charlestyrwhitt.pk
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