General terms and conditions
Welcome to the Charles Tyrwhitt website terms and conditions for use (Terms). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions please do not use our Website.
Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by email, or call us on 0328-8744747. Our lines are open from
Monday through Friday 10:00 am till 05:00 pm.
Inbound and outbound calls may be recorded for quality monitoring and
training purposes.
1) DEFINITIONS
“Personal Information” means the details provided by you on registration;
“Product” means a product displayed for sale on the Website;
"We/us" means Charles Tyrwhitt Shirts LTD – Pakistan site that is the official franchise of Charles Tyrwhitt Shirts LTD of Cottons Centre.
"Website" means the website located at www.charlestyrwhitt.com/intl/ or any subsequent URL which may replace it;
"You" means a user of this Website.
2) USE OF THE WEBSITE
2.1 Access
You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms.
2.2 Registration
2.2.1 By registering as a user of our Website, you warrant that:
(a) the Personal Information which you provide when you register as a user is true, accurate, current and
complete in all respects; and
(b) you will either notify us immediately of any changes to the Personal Information by contacting our
Customer Service Representatives by email or calling us; or amend the Personal Information yourself by
logging into your account and making the changes.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3) PURCHASE OF PRODUCTS
3.1 Ordering
3.1.1 By placing an order through our Website, you warrant that you are legally capable of entering into binding
contracts and at least 18 years old
3.1.2 When placing an order you will be automatically added to our promotional emailing list. You can opt out of promotional email activity at any time by clicking on the "unsubscribe" link at the bottom of any marketing email
4) DESCRIPTION OF PRODUCTS
4.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the
Websites are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
4.2 Every care has been taken to ensure that the description and specifications of the Products are correct.
However while the color reproduction is a close representation, a slight variation in the actual Products may occur.
5) PRICE AND PAYMENT
5.1 The price of the Products will be as quoted on our Website, except in cases of obvious error.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 Every effort has been made on this Website to ensure that shopping online is safe and secure. Charles Tyrwhitt Pakistan cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
6) DELIVERY
6.1 Delivery charges and timescales will vary depending on the type of Products ordered, the service you select and the delivery address.
6.2 If you require further information please contact us at 0328-8744747
7) EXCHANGE OF GOODS
7.1 Products purchased via the Charles Tyrwhitt Website can be exchanged with us for within 14 days of the date of delivery.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
7.3 If you require further information please see our Returns page.
8) THIRD PARTY LINKS
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
9) PRIVACY
We process information about you in accordance with our privacy policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
If you telephone one of our customer service representatives, we may keep a recording of that call for training purposes.
10) PROMOTIONAL DISCOUNTS
10.1 Voucher codes are not exchangeable for cash and can only be used once per transaction. Voucher codes also cannot be used to purchase gift vouchers.
10.2 Voucher codes cannot be used in conjunction with any other voucher code.
10.3 Discounts and voucher codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated. We are sorry but electronic (email) vouchers cannot be redeemed in our stores.
10.4 If you return to us for an exchange of a Product which has been purchased with a voucher code, we will exchange the product to you.
10.5 Voucher codes cannot be used towards alterations and delivery charges.
11) PRIZE DRAWS
We also operate prize draws from time to time which are governed by relevant terms and conditions.
12) OUR LIABILITY
12.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality and
reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 We will not accept responsibility for a failure to comply with specific care instructions stated in the Product or
within the Product’s packaging.
12.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase
price of the Product you purchased.
12.4 This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time
12.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
13) EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
14) GENERAL
14.1 Intellectual property and right to use
14.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
14.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
14.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
14.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
14.2 Compliance with laws The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
14.3 Written Communications Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to
this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14.4 Severance If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
14.5 Waiver No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
14.6 Entire Agreement
We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
14.7 Our Right to Vary these Terms
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you
have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).