RETURNS & EXCHANGE POLICY

We’re not satisfied unless you’re 100% happy with your Charles Tyrwhitt purchase. Therefore we are offering a 15-day exchange policy against your purchase. Product(s) can be exchanged by reaching out to our customer service representative at 03288744747 or by emailing us about your query at info@charlestyrwhitt.pk The product query raised for exchange should be made within 24 hours of the delivery.

RETURNING FAULTY ITEMS
Firstly, we are sorry that you may have received a faulty item. If you believe that your item is damaged please send a clear image of the item and an explanation of the fault, plus proof of purchase, to info@charlestyrwhitt.pk  within 24 hours of the delivery. Once we have confirmed the item is damaged, it will be replaced with a fresh piece. The article will be collected from your doorstep via our courier partner. However, any order placed at a discounted price cannot be exchanged, returned, or refunded.